Online Dispute Resolutions
If you have a question, problem or protest about any product you have bought online on our official website, please contact us by email or phone (Mon-Fri, 9.30 a.m. to 5.30 p.m).
Should we not be able to solve the situation, you can use the Online Dispute Resolution platform (ODR platform), established and managed by the European Commission pursuant to Regulation (EU) No 524/2013 (the ODR Regulation) in order to try to reach an out-of-court settlement.
This is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. You can only use it if you live in the EU and the trader is based in the EU.
You can fill a complaint following this link click here
Eventually of the impossibility to solve any dispute or interpreting these rules by means of the above-identified platform, the Portuguese Law and the Portuguese Courts are competent.
CONTACT FOR ONLINE SALES
The term for exercising the right of free resolution or any further information about or online purchase, Torres Joalheiros is available through the contacts below:
Torres Joalheiros S.A.
Serviços de Vendas “online”
Rua Rosa Araújo, 2 – 8º andar
2. e-mail: firstname.lastname@example.org
3. WhatsApp: (+351) 919 867 737 (Monday to Friday from 9.30 a.m to 5.30 p.m)