Online Dispute Resolutions | Torres Joalheiros

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YOUR ONLINE BENEFITS

 Shipping within Portugal mainland & Islands
 Free delivery from 500€ of purchase
 Returns within 14 days
 Purchase delivery up to 10,000€
 100% secure payment

 

DO YOU NEED HELP?

Our conciergerie is at your disposal from Monday to Friday from 9:30AM to 5:30PM.

 (+351) 919 867 737

 apoiocliente@torres.pt

Online Dispute Resolutions

If you have a question, problem or protest about any product you have bought online on our official website, please contact us by email or phone (Mon-Fri, 9.30 a.m. to 5.30 p.m).

Should we not be able to solve the situation, you can use the Online Dispute Resolution platform (ODR platform), established and managed by the European Commission pursuant to Regulation (EU) No 524/2013 (the ODR Regulation) in order to try to reach an out-of-court settlement.

This is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. You can only use it if you live in the EU and the trader is based in the EU.

You can fill a complaint following this link click here

Eventually of the impossibility to solve any dispute or interpreting these rules by means of the above-identified platform, the Portuguese Law and the Portuguese Courts are competent.

 

CONTACT FOR ONLINE SALES

The term for exercising the right of free resolution or any further information about or online purchase, Torres Joalheiros is available through the contacts below:

1. Address:

Torres Joalheiros S.A.
Serviços de Vendas “online”
Rua Rosa Araújo, 2 – 8º andar
1250-195 Lisboa

2. e-mail: apoiocliente@torres.pt

3. WhatsApp: (+351) 919 867 737 (Monday to Friday from 9.30 a.m to 5.30 p.m)

 

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